Frequently Asked Questions

My Drivers License was stolen - can I present a theft form

Under certain restricted conditions, a theft or lost item form can be accepted if the issue date is recent in terms of loca legislation and if it meets local requirements

If I have forgotten my driving license, can I nevertheless take the vehicle?

No. The driving license is mandatory for rent a vehicle

Can the station agent explain the vehicle´s controls to me?

When picking up your rented vehicle, feel free to ask the station agent to explain to you its main controls.

The rented vehicle car can be driven by anyone else but me?

Yes upon hiring the extra 'additional driver'. At the time of the pick up you should give the name and the documentation of additional driver (Identification Document and Drivers License).

What should I do if I have a problem with the car?

You should contact the Roadside Assistance(contact Number is in the car documents)."

It is necessary to check the condition of the vehicle before leaving station?

Yes, The check out is verified with driver in order to refresh the data constants in the rental agreement. This procedure is repeated on the check in.

Lost objects:

For any object left inside our vehicles, please contact our Reservations Center. However, Azores Easy Rent accepts no responsibility for items left in the vehicle at the end of the rental agreement.

Fines for parking, tolls, Scuts and other violations of the Highway Code.

Parking tickets and any breach of the Highway Core are the responsibility of the hirer, who must settle before returning the vehicle. For all fines received by Turiscar after the end of the rental, the driver is identified with the authorities,Likewise, all values?? associated with tolls, SCUT´s or similar incurred during the rental are the responsibility of the driver.

What is the Excess?

When you make a booking, the car you hired have an excess, this excess is the value you are responsible for the car security deposit it´s canceled with you. This amount is charged only in the event of misuse by customer.

Can I check prices without making a reservation?

You can make simulation and check availability online without making reservation. You can also contact our Reservation Center.

Prices include VAT?

Yes, all our prices include VAT under current legislation.